FAQ
Address: 6571 RT. 9 North, Howell, NJ 07731
Phone: 973-664-7253
Email: Service@ChurchillNJ.com
Hours:
Sunday: 11:00am - 5:00pm
Monday, Wednesday, Thursday: 10:00am - 6:00pm
Tuesday: 10:00am - 8:00pm
DELIVERY OF YOUR FURNITURE
Our delivery personnel are available to deliver your furniture directly to your home. Our delivery charge includes inspection and set-up of your furniture. Due to circumstances beyond our control, it is not possible for us to provide an exact time of delivery. We will contact you the day prior of your scheduled delivery with a 3-hour estimate of your delivery time. You may also leave special instructions for us to call you at a specified number 30 minutes to an hour prior to your delivery so that the drivers can be met at your home. If for any reason it is necessary for you to reschedule your delivery, please NOTIFY US 48 HOURS PRIOR TO DELIVERY.
Driveways and sidewalks MUST be clear of snow and ice. Our delivery crew is required to wear shoes at all times. If a crew member feels that a delivery cannot be made to the location of your choice within your home without incurring possible property damage, you will be required to sign a waiver releasing Furniture Gallery for any responsibility for such damages before any attempts is made to deliver your furniture. Rooms must be empty and ready to receive new furniture. Furniture Gallery does not move existing furniture.
PLEASE BE PRESENT
In order for us to deliver to your satisfaction, it is important for you (our customer) to be present. If you have assigned another person to receive your delivery, please make sure they know that they are acting in your behalf and are fully responsible for merchandise inspection. We will not enter homes with only Minors present. It is your responsibility to inspect furniture at the time of pick-up or delivery.
MEASUREMENTS
It is your responsibility to measure for proper fit. If a piece is too large for a room or cannot be delivered due to size, utilizing standard delivery procedures, Furniture Gallery does not assume any responsibility. Hoisting or disassembly can be done at customer’s expense.
CANCELATION/REFUNDS POLICY
If cancellation of an order is made prior to delivery a store credit will be issued. All store credit will only be applied towards purchases of equal or greater value. If the new purchase is greater then the store credit the difference must be paid. There are no store credits to be issued on delivered and received merchandise, floor sample, or special orders.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.